Help Center

Welcome to Welcome Native Shop  ! From the moment you visit our site, you are not just our customer, you are also our friend! We want you to have fun shopping in our store and we want to build up a long term relationship with you.

So, if you have any questions, suggestions, please don't hesitate to contact us! We are always happy to listen. 

Welcome Native Shop was born in August 2017 by the only desire: to create products that bring positive value to the customers as well as the people around them, spreading joy to everyone.

We want our beautiful product to not only satisfy the customer’s eyes but also reach their happy hearts, bring the vibe to their hearts. 

Bringing more than 400 thousand products, millions of smiles to more than 150 thousand customers of many countries in the world.
Along with that, we are working hard every day to improve our products, based on the positive feedback from our customer

Are you ready to join us and our 150 thousand HAPPY CUSTOMERS ?
We are always here willing to support and bring joy to you.
If there are any questions, please email us at: support@welcomenative.com

Please remember exactly the cost we gave you.

Fill the discount code you have in the discount box at cart page (or the check out page, if you don't see it in cart page). The discount will be applied if you fill the exact code in it.

If there's any problem with the discount code, please contact us at support@welcomenative.com with the discount code you want to use. We will help you check it! 

Please note that wholesale order are not allowed to be applied any additional coupon code beside wholesale pricing automatic applied to your total cost.

To place an order
​1 - Just add the product you want to cart (please check carefully the size table in the size selection before deciding your size). 
​2 - After click ADD TO CART button, our page will direct you to the cart page. If you want to shop another items, lick on the CONTINUE SHOPPING button, when you have finished shopping, just click on the CHECK OUT button.
​3 - At checkout page, Click PAYPAL if you want to use PAYPAL payment, or if you want to use credit card payment, fill all the contact information, shipping information and payment method. You will see shipping method and shipping cost when you fill all your shipping address. 
​4 - Check all your information you filled again, click COMPLETE PURCHASE. Your order has been confirmed, You will receive confirmation email in about 10 minutes.

In case you change your mind, please contact us at support@welcomenative.com within 12 hours after you placed the order and we will able to cancel your orders. For any cancellation requests after 12 hours, if your order has entered the shipping procedure already, we will be unable to cancel it.

If you experience this, send us an email at support@welcomenative.com immediately. We may manage to handle it. But, in such a situation, we are unable to promise anything, since each of our products is normally processed the minute you place your order.

 In case your order has entered the shipping procedure already, we will be unable to stop it. Get in touch with us, despite this, as we remain concerned and we are going to attempt to assist, regardless.

 We are aware how irritating it can be to submit payment for an item which you are unable to utilize.

If for whatever reason delivery of your products does not take place between 14 and 35 working days on average from the date of purchase, kindly get in touch with support@welcomenative.com

We provide a 30-day guarantee of 100% for reimbursement or substitution if there's any problem with your items. See our RETURN AND REFUND POLICY for more detail.

Order processing times are between 5-7 business daysafter the day you placed your order. If your order has been processing for more than 7 business days, please contact us at support@welcomenative.com  and we'll help you out.

Standard Shipping Times
          United States: 1 to 2 weeks.

          Canada, Europe: 2 - 4 weeks
          Other countries: 2 - 5 weeks 
(Note that our International fulfillment centers do not ship during weekends or holidays)

You can follow the status of your order by submitting information about your order on the page for Track My Order  Following the placing of your order, it is instantly dispatched to our fulfillment center. Here, we are immediately going to produce your products and ship them after this process done. Read more at our SHIPPING POLICY

Tracking information always need time to be updated on the tracking system. For most of the countries (beside US), tracking information will only be updated after the package arriving the airport of destination country.

 If you don't know where to track your order, please leave us an message on site chat box, or contact us by support@welcomenative.com

Following these instructions enables you to get your package as quickly as possible if it's around.

Verify the shipping address

Check the shipping address in your order confirmation email/ shipping confirmation email

Look for a notice of attempted delivery

Look around the delivery location

Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather. Note that delivery drivers may also use plastic bags to protect your package from the weather.

See if someone else accepted delivery

Check with any family members, roommates, or neighbors who may have received the package for you without your knowing.

Speak with the specific postal carrier who delivers your mail as they do scan the package in order to mark it 'delivered'.

Wait 36 hours—packages can show as delivered while still in transit.

If your order is 7 days passed the expected delivery date but still don't have any information, then please contact us for a replacement.

For more detail please check out SHIPPING POLICY

We currently accept payment via credit card, debit card and PayPal. We accept Visa, Mastercard .

 If you're in the United States, we also accept American Express. You'll see available payment options in your locale during checkout. 

We're afraid as of now our operations are only limited to credit/ debit card transactions and PayPal. this is to ensure our customer get their consumer protection and also our business is validated. In the future, we may be able to accept cash upon delivery though. If you do not have any payment methods as stated perhaps you could get someone to help you with the payment first

This shop follows the top standards of the sector so as to secure your private data with the most ideal protection solutions. Your credit card data and private details are encrypted in the course of transmission with the use of secure socket layer technology (SSL). It is mainly utilized on Internet for the secure processing of payments.

The information on your credit card is just accessible to PayPal so as to finalize the transaction asked for. Consequently, it is not retained.

Since your product is custom printed just for you, we do not take returns. If we send you the wrong product or wrong size, receive a damaged item, poor-quality printing or incorrect product, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

 Please refer to our Return Policy for detailed information and procedure.

Since your product is custom printed just for you, we do not take returns.

 If we send you the wrong size, please contact us and we will send the correct size to you ASAP.

 If you did order the wrong size, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. But, your satisfaction is our priority, so please contact us at email support@welcomenative.com , we will try our best to find a solution to make you happy.

 Please refer to our Return Policy for detailed information.

Firstly, we're very sorry you didn't get what you ordered.

 Please make contact with us by support@welcomenative.com  so we can organise to get the right item to you ASAP

If you have any questions,You can contact us via "Send us a message" Facebook button, the chat box on the right corner of site, or by this page Contact us

We guarantee to response within 24 hours! Kindly permit 14 to 26 working days on average, for the products’ arrival.

Your satisfaction is always our vert first priority!

 We welcome your ideas or suggestions about our website including the page design, order fulfillment. We will do our very best to improve your shopping experience. You can contact us through our email support@welcomenative.com